Terms & Conditions
Terms & Conditions
TERMS & CONDITIONS
GENERAL CONDITIONS:
1. MEETING POINT
Please arrive at the Florence Tours meeting point 15 minutes before departure.
In case of no show, the refund is not granted.
2. RESERVATIONS AND CANCELLATION POLICY THROUGH OUR WEBSITE
It is possible to book through our website florencetours.work/
For online payments the full amount will be charged at the time of booking. It is also possible to cancel the services booked online for free up to 24 hours before the tour.
If the services are canceled within 24 hours before the tour, the full amount will be refunded.
3. CANCELLATION BY THE TOUR OPERATOR
In the event that, for any reason, Florence Tours cancels the tour, the customer has the right to request a refund of the amount paid.
In case of force majeure (weather conditions, museum staff strike, time changes of museums, churches, etc.) Florence Tours can change with alternative services.
4. THE PARTICIPANTS
They must present a valid identification document.
Children under the age of 14 must be accompanied by an adult.