Contact Us

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Via Cavour 21 Red
Florence
Italy

+39 055 218 977

Florence Tours is a tourist agency (affiliated with a tour operator) that sells and organizes bike tours, guided tours in the historic center of Florence, and guided visits to museums and churches in Florence and Tuscany. Florence Tours provides tours with authorized guides in the following languages: Italian, English, Spanish, Portuguese, French, German, Russian, Romanian, and Turkish. Florence Tours will gladly provide you with a detailed explanation of all available tours in order to help you find the tour that best suits your needs. Also, Florence Tours provides city and mountain bikes for rent for those wishing to explore the city on their own.

Terms & Conditions

Terms & Conditions

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TERMS & CONDITIONS

GENERAL CONDITIONS:

1. MEETING POINT

Please arrive at the Florence Tours meeting point 15 minutes before departure.

In case of no show, the refund is not granted.

2. RESERVATIONS AND CANCELLATION POLICY THROUGH OUR WEBSITE

It is possible to book through our website florencetours.work/

For online payments the full amount will be charged at the time of booking. It is also possible to cancel the services booked online for free up to 24 hours before the tour.

If the services are canceled within 24 hours before the tour, the full amount will be refunded.

3. CANCELLATION BY THE TOUR OPERATOR

In the event that, for any reason, Florence Tours cancels the tour, the customer has the right to request a refund of the amount paid.

In case of force majeure (weather conditions, museum staff strike, time changes of museums, churches, etc.) Florence Tours can change with alternative services.

4. THE PARTICIPANTS

They must present a valid identification document.

Children under the age of 14 must be accompanied by an adult.